Your privacy matters to us. This Privacy Policy explains what information LOD collects about you, how we use it, who we share it with, and what rights you have. Please read it carefully.
1. Information We Collect
1.1 Information You Provide to Us
- Account information: full name, email address, phone number, and delivery address.
- Order information: pickup/delivery addresses, special instructions, add-on preferences, and order history.
- Payment information: billing name and payment card details (processed and stored by Stripe, see Section 4).
1.2 Information Collected When You Use LOD
- Location: the map pin for each address you save. For drivers, location while they are on a shift, so we can dispatch and track deliveries.
- Photos: photos of your bag at pickup, on the scale, at the laundromat and at delivery.
- In-app messages: messages between you and your driver. They are kept with the order.
- Device information: push notification tokens, device type and app version, and crash reports.
2. How We Use Your Information
To pick up, process and deliver your orders, take payment, send order updates, resolve claims, prevent fraud, and improve LOD.
4. Payment Data and Stripe
• Stripe securely captures and stores your card data directly.
• LOD does not receive, see, or store your full card number, CVV, or magnetic stripe data.
• LOD receives only a payment token and transaction confirmation.
5. Data Retention
| Data Type | Retention Period |
|---|---|
| Order photos (pickup, scale, laundromat and delivery) | 90 days after delivery, then permanently deleted |
| Support communications | 2 years |
| Financial transaction records | 7 years (required by tax law) |
| Account data | Until deletion + 3 years |
| In-app messages | Kept with the order; retention period to be confirmed in the final policy text |
| Push notification tokens | Kept while the app is installed and signed in. Deleted when you sign out or delete your account. |
| Driver shift location | Retention period to be confirmed in the final policy text |
6. Text Messages
We text you a sign-up verification code. We send up to three kinds of text about an order: when your driver arrives, when the pickup wait starts, and when your bag is over weight and needs your approval. If you opt in, we also send one text when LOD launches. You agree to order texts when you give us your phone number at sign-up. Message frequency varies with your orders. Msg and data rates may apply. Reply STOP to opt out or HELP for help. Mobile information, including SMS opt-in data and consent, is not shared with third parties or affiliates for marketing or promotional purposes.
7. Your Rights and Choices
Access
Request a copy of the personal information LOD holds about you.
Correction
Request correction of inaccurate or incomplete personal data.
Deletion
Request permanent erasure of your account and personal information.
Opt-Out of Marketing
Unsubscribe from promotional emails or SMS notifications at any time.
Portability
Request transfer of your data in a structured, machine-readable format.
Withdraw Consent
Withdraw previously given consent for non-essential data processing.