LOD Garment Protection is a voluntary service program offered by LOD LLC. It is NOT an insurance product and LOD LLC is not an insurance company. Garment Protection does not create an insurance contract of any kind. Compensation under this program is issued exclusively as LOD account credit with no cash value.
- ✓Damage during LOD processing
- ✓Damage while in driver or facility custody
- ✓Up to $150.00 per order in LOD credit
- ✓Complete order loss while in LOD custody
- ✗Pre-existing damage
- ✗Prohibited items
- ✗Care label non-compliance
- ✗Items over $300 without pre-disclosure
- ✗Normal wear and tear
- ✗Customer-caused loss
- ✗Consequential damages
1. What Is Garment Protection
Garment Protection is an optional per-order add-on that raises your coverage to up to $150.00 per order in LOD credit. Without it, LOD covers up to $30.00 per order in LOD credit.
2. How to File a Claim
Contact LOD within 24 hours of delivery (support@lodvalet.com). Include order number, item description, photos, and estimated value.
LOD will acknowledge claim within 1 business day.
LOD reviews processing photo documentation.
LOD issues written determination within 3 business days.
Credit applied within 1 business day of approval.
Whole order lost? The 24 hours start at your scheduled delivery time, and no photos are needed.