Essential
Back within 24 hours of pickup.
One LOD bag. Fill it, close it. Up to 15 lbs.
- Washed, dried, and folded
- Detergent included
- Pickup and delivery included
- Photographed at pickup
Express
Morning pickup, back by 6 PM the same day.
One LOD bag. Fill it, close it. Up to 15 lbs.
- Washed first
- Everything in Essential
Rush
Morning pickup, back by 3:30 PM. Afternoon pickup, back by 8:30 PM.
One LOD bag. Fill it, close it. Up to 15 lbs.
- First in line at the facility
- Everything in Express
Your return time is set when you book. If your driver picks up early, it doesn't change.
Every other charge
LOD covers up to $30 per order in LOD credit, or up to $150 per order with Garment Protection.
| Item | Price | When |
|---|---|---|
| Bag up to 15 lbs | Included | One LOD bag. Fill it, close it. Up to 15 lbs. |
| LOD Starter Kit | Free | First order only. Your LOD bag, a care card and a few extras. Yours to keep. |
| 15.1–20 lbs | +$5 | We text you first. No reply in 5 minutes means yes. |
| 20.1–25 lbs | +$10 | Same |
| Over 25 lbs | Second bag, $41.99 | At the same plan. We split it into two bags and text you first. |
| Declined overage | $6.99 | Reply NO and we'll leave the bag with you, $6.99. |
| Wait time at pickup | $0.50/min | Only if you chose Hand it to me. Starts after 2 free minutes. |
| Missed pickup | $6.99 | If we can't collect your bag after 5 minutes. No wait charge on top. |
| Missed by us | Free | We move you to the next window and tell you right away. |
| Cancel more than 2 hours before your window | Free | Full refund |
| Cancel within 2 hours | $6.99 | Rest refunded |
| Garment Protection | $6.99 per order | Up to $150 per order in LOD credit |
Hand it to me or leave it. You choose at checkout. Pick Leave it and put your bag outside your door: no wait time, no charge. Pick Hand it to me and your driver messages you on arrival and waits up to 5 minutes. Wait time is free for the first 2 minutes, then $0.50/min.
Boston
Be first in line.
Join the waitlist and we'll tell you the day we start picking up.
Pickup and delivery included · Pay per bag